₹ 0.65/ea ₹ 0.72/ea
Privacy Policy
1) Scope & Applicability
This Policy applies to personal information processed by Tejus Organo in connection with the Website, online orders, customer support, marketing communications, and related services. It also applies to information we collect offline in connection with events or customer service interactions.
We primarily operate in India. This Policy is designed to comply with applicable Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023 (“DPDP Act”). If you are located outside India, local laws may also apply.
2) Information We Collect
A. Information You Provide
- Account & Profile: name, email address, mobile number, password.
- Orders & Checkout: billing and shipping address, contact number, payment method (token/transaction metadata from payment gateway), order notes.
- Support & Feedback: messages, reviews, ratings, and any attachments you submit.
- Marketing Preferences: your choices related to email/SMS/WhatsApp communications.
B. Information Collected Automatically
- Usage & Device Data: IP address, browser type, device identifiers, pages viewed, time spent, referring/exit pages.
- Cookies/Local Storage: session IDs, cart state, preferences, analytics and advertising identifiers (see Cookies).
C. Information from Third Parties
- Payment Partners: payment status, masked card details, UPI/VPA references, and fraud checks.
- Logistics Partners: shipment and delivery updates.
- Analytics/Ad Platforms: aggregated insights from services like Google Analytics or Meta (Facebook/Instagram), where enabled.
3) How We Use Your Information
- Process and fulfill orders, including payment, invoicing, shipping, and returns.
- Create and manage your account, wishlist, and order history.
- Provide customer support and respond to your inquiries.
- Send transactional communications (order confirmations, shipping updates).
- Improve Website performance, content, and user experience.
- Conduct analytics and measure the effectiveness of our marketing.
- Show relevant offers and ads (where we use advertising cookies/IDs and where permitted).
- Protect against fraud, abuse, and security incidents; comply with legal obligations.
4) Legal / Lawful Basis
We process personal information under one or more of the following legal bases (as applicable):
- Consent: for non-essential cookies, marketing communications, and where required by law.
- Contractual necessity: to process your orders and provide services you request.
- Legitimate interests: to secure our Website, prevent fraud, improve services, and conduct limited direct marketing (subject to your rights).
- Legal obligations: to comply with tax, accounting, and regulatory requirements.
7) Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy—typically for the duration of your account and as required by law (for example, tax and accounting rules). When no longer required, data is deleted or anonymized.
8) Data Security
We implement reasonable technical and organizational safeguards to protect your information, including encryption in transit (HTTPS), access controls, and monitoring. However, no method of transmission over the Internet or electronic storage is 100% secure. If you believe your account or data has been compromised, please contact us immediately.
9) Children’s Privacy
Our Website is not directed to children under the age of 13 (or the relevant minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent/guardian and believe your child has provided us information, please contact us so we can take appropriate action.
10) Your Rights & Choices
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Withdraw consent where processing is based on consent.
- Request deletion of your personal information (subject to legal exceptions).
- Object to or restrict certain processing activities.
- Opt out of marketing communications at any time (use the unsubscribe link or contact us).
To exercise any of these rights, please reach out using the details in the Contact section. We may need to verify your identity before fulfilling a request.
11) International Transfers
We may store or process information on servers located in India and/or other countries. Where data is transferred internationally, we will implement appropriate safeguards consistent with applicable laws.
12) Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date indicates the latest revision. Material changes will be posted on this page and, where appropriate, notified to you by email or a Website notice.
13) Contact & Grievance Officer
If you have questions, concerns, or requests about this Privacy Policy or our data practices, please contact us:
- Email: info@tejusorgano.com
- Phone: +91-98111 21155
- Address: Tejus Organo, 475B, Gali Number 7, Kadipur Rd, Enclave, Gurugram, Haryana 122001
Grievance Officer (India)
In accordance with Indian law, you may contact our Grievance Officer for any concerns or complaints:
- Name: (Appointed Grievance Officer)
- Email: info@tejusorgano.com
- Address: (Same as above or specify)
We aim to acknowledge and resolve grievances within the timelines prescribed by applicable laws.
