Tejus Organo | 100% Pure Wood Pressed Oils

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

How long will it take for my order to ship?

Orders are typically dispatched within 24–48 hours of confirmation. Delivery usually takes 3–7 business days depending on your location.

Do you offer free shipping?

Yes, we provide free standard shipping on orders above ₹999. For orders below that value, a small shipping fee will apply at checkout.

Can I change my shipping address after placing an order?

If your order hasn’t been dispatched, you can request a change by contacting our support team. Once shipped, the address cannot be modified.

What if my package is delayed or lost?

Please contact us if your order is delayed beyond the estimated timeline. We will coordinate with our logistics partner to trace the package or arrange a replacement/refund if required.
Payment Information

What payment methods do you accept?

We accept UPI, Net Banking, Credit/Debit Cards, and Wallets. All payments are securely processed through trusted gateways.

Is my payment information secure?

Yes. We use industry-standard encryption and do not store sensitive card details on our servers.

Can I use multiple payment methods for one order?

Currently, only one payment method can be used per order.

When will I be charged for my order?

Your payment is processed immediately upon completing checkout. If any issue arises, you’ll be notified instantly.
Return & Refund

What is your return policy?

Due to the food-grade nature of our oils, products once opened or used cannot be returned. Wrong, damaged, or leaking items can be reported within 48 hours of delivery for replacement.

How do I return an item?

Contact our support team with your order ID and product photos/videos. Once approved, we’ll share return instructions or arrange a pickup.

Are there any items that cannot be returned?

Yes, opened bottles, used products, sale items, and personalized gift packs are non-returnable.

When will I receive my refund?

Refunds are processed within 3–5 business days after inspection of returned products. The amount will be credited back to your original payment method.

Frequently Asked Questions

Compare Products